7 June, 2017
stores with amazing return policies
stores with amazing return policies

Stores in Hong Kong With Crazy Good Return Policies

7 June, 2017
stores with amazing return policies

For when you change your mind…


We all have those days when we are sitting at our desk, mercilessly clicking ‘add to bag’ without a care or a reason. That cute dress you’ve had your eye on? Add to bag. Some days you have just got to think, ‘treat yo’ self,’ and then delivery day comes and you have to sacrifice buying food because you’ve spent all your money on those oh so necessary fashion purchases. But sometimes (and only sometimes), when you receive your third ASOS package of the day, you have to say to yourself that maybe you don’t need those diamond encrusted mom jeans just yet. That’s when we come in; we trawled the internet in search of the best return policies. So pack away those orange boot cut knitted trousers you bought after having one too many glasses of wine (we’ve all done it), it’s time to return those unwanted garms!

Read more: 7 Things You Never Knew You Could Do At 7-Eleven


Gap has one of the best return policies out there. You can easily return in store at any time. As long as you have the receipt, the goods are not damaged and the item still has all its tags, you have 45 days to try it on and decide if it’s yours forever, or to send it back! However, if returning an online order, you have to fill in the online returns from within 10 working days upon receiving the product. You will then be given a number, which you have to add onto the receipt, and then contact Shungfeng Express (customer service number 2730-0273) and arrange for the product to be shipped back (you have to cover costs yourself) to the following address:

Gap.hk Customer Service Centre Merchandise Returns Department
Unit 101, Third floor
No. 3131, Jinshajiang Road,
Shanghai, People’s Republic of China 201824.

Contact the after sales customer service number on +862161504338 if there are any problems.


When buying from Net-A-Porter you expect to receive a five-star experience from “adding to basket” to the delivery of the garment, and you get one.  Thankfully this five-star experience does not stop when you want to return an item. You have a respectable 28 days from the delivery of your garment, and your package can be collected for free from any address! Returns have to be, of course, in pristine condition with all designer tags still attached. Pretty reasonable, no?

h&m return policy hong kong


H&M is the giver of all things Scandi: fashion, home goods and beauty. But if you are not happy with the products you bought, you can easily return them via post for $19.90. Simply fill in the return form included with your package, place in an appropriate bag/box, attach the self-adhesive label to the return parcel within 30 days of ordering, and send an email to Aramaex at [email protected] for a home collection. The price of the return will be subtracted from your refund amount, and there is also a note that states H&M will not be able to refund any additional charges, such as cross border fees, applied by your local customs office or bank.


The ever-reliable spot for sport-chic wear, Bershka is dependable even when returning products! The easiest way to return is via one of its stores, but it does offer a collection service. This can be organised by going to the ‘My Account’ section and inputting the address from where you would like the box to be collected. The payment for the return will be the same as the method of which you have paid. You have a delightful 30 days to decide if you really need those three strappy tops which are perfect for summer and can be worn anywhere, with anything…


Just booked a spontaneous trip to Bali? Oysho has your back for all your beachwear needs. But if you went a little crazy and bought 15 bikinis for a one-week holiday, Oysho again has your back! With its 30-day return policy – obviously noting that all tags and hygiene labels are still intact – and a 24-hour collection service, it’s hard to say no to everything in your basket, which you have been wanting to try on since, forever. The best part? Returns are free! Just organise your collection through the ‘My Account’ section and package up ready for the courier!

romwe return policy hong kong

Massimo Dutti

Owned by Inditex, which also counts Zara and Uterque as two of its brands, you can be guaranteed that Massimo Dutti will offer those European garms you’ve been craving. But, if you change your mind (either bought online or in store), return it back to the store within 30 days. If you are unable to get to a store, you may request a collection through its website. This can be achieved by packing up what you wish to return, order a collection through the ‘My Account’ section, and a messenger will come and pick it up. The next few days you will receive the amount of the return via the payment method used for purchase – simple!


You can rely on Mango for a cute dress or a cool slogan top, but sometimes we get a little click-happy when shopping online (it happens), or we throw countless garments over our arms ‘just to try on’ and end up walking out the shop with half of its stock. Thankfully, Mango’s refund policy couldn’t be simpler; just take back to the shop within 30 days and it will refund or exchange. The same goes with a postal return; upon 30 days from receiving your item, send back in the original packaging with the returns form and send to the below address:

Tuen Mun Town Plaza, Ph 1,
Shop UG076, UG/F
1 Tuen Shing St
Tuen Mun
New Territories, Hong Kong

You can then send your item via your local post office by registered mail at your own cost, and make sure you get a receipt. Mango states that it will not accept carriage due or payment on delivery and will not pay the delivery or return charges.


The French fashion site Romwe is the place to go for European style at great prices, and with free shipping on orders over $500, it’s hard to say no. But, if upon receiving your Romwe haul, you feel something isn’t right, its return policy is pretty easy. Simply submit a support ticket, alert the team that you will be returning something, pack the garment up within 30 days from delivery, write the order number on the outside of the package, and mail – at your own cost using a traceable courier – and remember to keep hold of the receipt!

pull and bear return policy hong kong

Pull and Bear

The ultimate hook up for casual wear, Pull and Bear is never one to disappoint. If something doesn’t fit right, or if you bought something that you just don’t need (who, us?), its return policy is here for you. You can return via one of its stores or organise a collection through the ‘LOG IN/RETURNS’ section of its website, which can be made within 30 days of delivery. Pick-ups are always free of charge as long as you choose a pick up method supported by Pull and Bear. It couldn’t be simpler!


When heading to Topshop, you are practically guaranteed to find a handful of clothes you desperately want/need. But when you try something on at home and it doesn’t feel quite right, you can return to the store for a full refund within 30 days of purchase. However, if you bought online, you’ll have to send back to the address via the return label found inside your package at your own cost.

zara return policy hong kong


Zara: where all my money goes. I think I alone funded the opening of its store in Central through buying the majority of its SS’16 collection. But if you are unlike myself, and actually return things when you say you will, you can return to the store within one month of purchase, either online or in store.  This also applies for Zara Home; another place where I go to ‘admire’ products and end up leaving with two bowls/lamps/salad spoons which I desperately need…


Somewhere in between Zara and Topshop lies Stradivarius, and that somewhere is where I spend most of my free time browsing through its ‘Just in’ section. Luckily for me (and other Stradivarius die-hard fans) its return policy makes me as happy as its midi ditzy dresses. Returns are always free, and can be made within 30 days of the shipping confirmation or the date you purchased in store. You can return to store or a home collection can be organised – through the ‘My Account’ area – and a courier will be sent within 24 hours (the courier will be in touch to organise the collection). You will then receive a confirmation that it has received your return and a payment will be made – amazing!


Not only is it super easy to buy from Zalora (minimum for free delivery in Hong Kong $200 and you can pay in cash when the package gets delivered – hello!) but if you need to return, simply fill in the online form, pack the item in the original packaging and send via SF Express Store. You have 30 days, no questions asked! Or even better, head to a local 7-Eleven and get the return slip from there. One thing to note: you need to fill in the online form three days after it has been delivered, so make up your mind if you need that sequin playsuit, ladies!

asos return policy hong kong


Ah ASOS, free delivery (spending over $80, I mean, practically free) and returns. What more could a girl want? Simply fill out the returns form that came in the package and take to a 7-Eleven store that accepts ReBOUND returns, create a return label by clicking here and following the steps – and hey presto! Just do this within 28 days of receiving your original order. Could that be any simpler?


Good news for Revolve addicts (that would be us here at Sassy!), returns from Hong Kong are now FREE! Just indicate on your invoice which item (or, let’s face it, items) you are returning and the reason for the return, pack them into the delivery box they came in, schedule a (free!) pickup with SF Express and send the package back to:

Unit B & C, 3/F Gateway TS
8 Cheung Fai Road
Tsing Yi, New Territories
Hong Kong

Done and done!

Honourable Mentions

Some of you are better about making up your minds quickly, and for those of you who are speedy in your decisions, here are a few that have shorter return policies:


The sister brand to H&M: Monki, does not currently ship to Hong Kong, but you can get your Monki hit through ASOS or, visit one of the two stores here in Hong Kong. You have 14 days to return an item in store, but you cannot return or exchange sale items. Happy shopping!


The local store based in Soho, the expat owner’s favourite designers are brought here from all over the world. Returns can be made within 14 days upon purchase in store or after receiving your item via an online order. You can return in store or by shipping – covering the cost yourself – and return payments will be made when LoveIt has received the goods.


Well, COS needs to get on the online bandwagon as it does not currently ship to Hong Kong; it does however have five stores to choose from. Returning through the store is pretty easy, you have 14 days to return or exchange (for the same item in a different colour or size) and you will receive a full refund by the same method you paid with. For hygiene reasons, underwear, swimwear, bodies and pierced jewellery cannot be refunded/exchanged unless the items are faulty, and items bought online cannot be returned in store. 

Eleven after Eleven

The Hong Kong based Soho store brings together the most sought after and exclusive clothing items and accessories from New York, LA and Canada. The store has a return policy of just seven days, and can be returned to store only. Just don’t get too distracted by all the new arrivals when you are returning your item!

Featured image sourced via Unsplash, all further images sourced via respective Facebook pages

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